Collaborative, highly strategic leader proven in developing talent, executing mission critical projects and delivering customer facing brand strategies that accelerate revenue and enhance brand influence. Subject matter expert in customer experience with a demonstrated record of spearheading creative projects within corporate and consultative settings. Engaging, cross cultural approach to leadership and relationship building; ability to influence and build consensus across all levels of an organization.
I have worked with professionals from all over the world, managing cross cultural teams, both in a virtual and in-person setting, having led projects in Europe, the Middle East and the South Pacific. I have a proven history of team building, talent development and group management from my time working with Softwerk in Växjö, Sweden, where I managed team members from Sweden, Ukraine, Germany and China.
I excel in multiple roles within an organization, from Change Management to People Management to Customer Experience to Brand Management to Executive Decision Making. I enjoy working with people.
I love coming up with creative solutions to problems and making people happy, while still able to taken whatever disciplinary action is necessary to resolve issues, but in a way that is conducive to change and a positive outcome for both my team and my team member.
Selected Accomplishments:
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Experience managing multiple projects simultaneously
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Executed internal programs to bring about cultural change within the local officiating area. Taught seminars to help implement and reinforce rule and organizational changes.
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Assigned to rescue a significantly under performing Medical Training Conference set to begin in 35 days. Successfully planned and executed this 6 country 9 city conference in the MENA Region in partnership with La Jolla Pharmaceutical and Ochsner Health Systems. Personally designed and created all marketing materials, built an all encompassing website for the conference, booked all conference venues, catering, and all team logistics (flight, hotel, ground transportation, visas), all whilst coming under budget by 30%.
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Created an internal online training form that automatically emailed new officials a post-game evaluation, to develop and retain new talent within the Washington, DC area’s officiating hockey community. Retained over 90% of new officials, most under the age of 18, compared to a National mention rate of 65% within an organization that has a significant age gap for new talent.
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Accepted and successfully completed a time sensitive, 120 hours to complete, consulting project which involved a same day departure from Washington, DC to Sweden to lead a small group of international developers to create a new website for Softwerk, prior to there being featured in Dagens Industri financial newspaper.
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Innate ability to quickly resolve issues for customers and team members. Strong ability to strive under pressure and time constraints. When something goes wrong and needs to be fixed, I get the call.
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Officiated professional ice hockey, where I learned conflict resolution, the psychology behind customer experience and turning negative situations into positive outcomes through the use of listening and understanding.
My personal and business travels have taken me to over 67 countries, where I have a strong understanding of foreign languages and cultures while having flown over 3 million miles.
My philosophy: Empathy, Creativity, Solutions & Acceptance of others
